FREQUENTLY ASKED QUESTIONS
Welcome to www.rusthooks.com. We have developed the following FAQs to help you understand and resolve issues you may encounter when using our website and products. These terms are designed to provide you with clear information and guidance. If you have any questions, please feel free to contact us.
- FAQ
Here are some of the most common questions and answers from our customers:
1.1 How do I place an order?
●You can browse our website, select the metal industrial style hooks you like, click “Add to Cart”, and then follow the prompts to complete the checkout process.
1.2 How do I change or cancel my order?
●If you need to change or cancel your order, please contact us as soon as possible by emailing expressgo@rusthooks.com. If the order has not been processed, we will help you change or cancel it.
1.3 How do I check the status of my order?
●You can check the status of your order in your account or through the tracking link in the confirmation email you received. If you have any questions, please contact us.
1.4 What are the payment methods?
●We accept a variety of payment methods, including major credit cards (such as Visa, MasterCard) and other online payment methods. All payment operations are processed through a secure payment gateway. - Shipping and Delivery
2.1 How long does it take to ship an order?
●Once we receive and confirm your order, it will usually be processed and shipped within 2 business days. The specific shipping time will vary depending on your region.
2.2 How much does shipping cost?
●Shipping costs vary depending on the order amount and shipping address. The system will automatically calculate and display the shipping cost during checkout.
2.3 How to deal with shipping delays?
●If your order is not delivered within the expected time, please contact us by email and we will investigate and provide relevant information for you. - Returns and Exchanges
3.1 How to apply for a return or exchange?
●To apply for a return or exchange, please contact us within 30 days after receiving the product and provide the order number and reason for return. For the specific return process, please refer to our Return and Exchange Terms.
3.2 Who pays for return shipping?
● Unless the return is due to a defective product or wrong shipment, the return shipping fee is borne by the customer. If you have any questions about the cost, please contact us. - Product Issues
4.1 What if the product you received is defective?
● If the product you received is obviously defective or does not match the product you ordered, please contact us by email within 7 days of receiving the goods and we will resolve the problem for you, including replacement or refund.
4.2 What are the care and maintenance recommendations for the product?
● We recommend that you clean your metal hooks regularly and avoid prolonged exposure to moisture to keep them in optimal condition. For specific care recommendations, please refer to the relevant information on our website. - Contact Us
If your question is not answered in the above content, please feel free to contact us at any time through the following methods:
● Email: expressgo@rusthooks.com
Our team will respond to you as soon as possible and will be happy to help you. Thank you for choosing www.rusthooks.com! We look forward to providing you with quality products and services!